NOVAX
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LEGAL

Terms of Service

Last updated: August 8, 2026

1. Terms of Use

NOVAX Platform (“NOVAX”, “we”, “us”, or “our”) provides a SaaS business management platform for businesses and their teams. These Terms of Service (“Terms”) govern your access to and use of the NOVAX website, application, and related services.

By registering for, accessing, or using NOVAX, you agree to be bound by these Terms. If you do not agree, you must not use the service. If you use NOVAX on behalf of a business, you confirm that you are authorized to accept these Terms on its behalf.

We may update these Terms from time to time. Material changes will be communicated through the platform or by email, and continued use after such changes constitutes acceptance.

2. Registration and Use of the Platform

  • You must provide accurate, current, and complete information when creating an account or accepting an invitation to a workspace.
  • Accounts are personal. You are responsible for keeping your login credentials confidential and for all activity performed under your account.
  • Access to features and data within a workspace is controlled by the business owner through roles and permissions.
  • You may use NOVAX only for lawful business purposes and in accordance with these Terms and applicable law.
  • We may modify, suspend, or discontinue features, and may perform maintenance that temporarily affects availability.

3. User Responsibility

You are solely responsible for the content and data you enter into NOVAX. You agree not to:

  • Upload or process data without having the legal right or consent to do so, including personal data of your customers.
  • Send unsolicited, misleading, abusive, or unlawful messages through any channel connected to NOVAX.
  • Attempt to gain unauthorized access to the platform, other workspaces, or underlying infrastructure.
  • Reverse engineer, resell, or misuse the service, or interfere with its security or normal operation.
  • Upload malicious code or use the service to infringe intellectual property or privacy rights.

You retain ownership of your business data. You grant us a limited right to process it solely in order to provide the service.

4. Privacy and Data Security

We process personal information as described in our Privacy Policy, which forms part of these Terms.

We apply industry-standard security measures, including encryption in transit (TLS/SSL), encrypted storage, access controls, and ongoing monitoring. We do not sell personal information to third parties.

You may request deletion of your data at any time as described on our Data Deletion page.

5. Third-Party Integrations

NOVAX offers optional integrations with third-party services such as the WhatsApp Business Platform (Meta), Google services, email providers, and others. Integrations are activated only after you explicitly authorize them through the provider’s official consent mechanism.

  • NOVAX does not access data beyond the permissions granted during the provider’s authorization flow.
  • Your use of a third-party service is also subject to that provider’s own terms and privacy policy.
  • You may disconnect any integration at any time from the Connections settings page.
  • We are not responsible for outages, policy changes, message delivery failures, or fees imposed by third-party providers.

6. Limitation of Liability

NOVAX is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including fitness for a particular purpose or uninterrupted availability.

To the maximum extent permitted by law, NOVAX shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or business opportunities arising from your use of, or inability to use, the service.

Our total aggregate liability for any claim relating to the service shall not exceed the amounts paid by you for the service during the twelve (12) months preceding the event giving rise to the claim.

7. Account Termination

You may stop using NOVAX and request account closure at any time by contacting us. Upon closure, access to the workspace and its data will be disabled.

We may suspend or terminate an account if these Terms are violated, if use of the service poses a security or legal risk, or if required by law. Where reasonably possible, we will notify you in advance.

Following termination, data is deleted or anonymized within a reasonable period, except where retention is required by law. See the Data Deletion page for details.