NOVAX
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LEGAL

Data Deletion

Last updated: August 8, 2026

1. Overview

NOVAX Platform (“NOVAX”) is a SaaS business management platform. You are in control of the data stored in your account, and you may request its deletion at any time.

This page explains what data can be deleted, how to submit a deletion request, how long the process takes, and which limited data we may be required to retain by law.

2. What Data Can Be Deleted

Upon a verified request, we can delete:

  • Account information: name, email address, phone number, profile details, and login identity.
  • Business data: customers and contacts, service requests, appointments, projects, tasks, notes, and uploaded documents and files.
  • Integration data: connected third-party accounts and their stored authorization credentials, including WhatsApp Business connections, Google connections, and email integrations.
  • Messaging data: stored message metadata and delivery statuses received through connected channels.
  • Usage and activity data: notifications, activity timeline entries, and preferences associated with your account.

You can also disconnect a WhatsApp or other third-party integration at any time from the Connections settings page, which stops further data processing for that channel immediately.

3. How to Submit a Deletion Request

Send an email to the address below from the email address associated with your NOVAX account, with the subject line “Data Deletion Request”, and include:

  • Your full name and the email address of your account.
  • The business or workspace name, if applicable.
  • Whether you request deletion of the entire account or only specific data (for example, a WhatsApp connection or specific records).

We will verify that the request comes from the account holder or an authorized business owner before processing it. Deletion of an entire business workspace can only be requested by its owner.

4. Processing Time

  • We acknowledge every deletion request within 5 business days.
  • Verified requests are fully processed within 30 days of verification.
  • Encrypted backups containing the deleted data are rotated out within 90 days.

We will confirm by email once the deletion has been completed. Deletion is permanent and irreversible — data cannot be restored afterwards.

5. Data We May Be Required to Retain

In limited cases we may retain a minimal amount of data even after a deletion request, where required by law or legitimate interest:

  • Accounting and tax records: invoices, payments, and billing records, retained for the period required by applicable tax and accounting law.
  • Security and audit logs: limited technical logs needed to detect fraud and abuse and to protect platform integrity.
  • Legal obligations: data required to comply with a legal request, court order, or to establish or defend legal claims.

Retained data is minimized, access-restricted, and deleted once the retention period ends.